Frequently Asked Questions
Find answers to common questions about eSanskar
General
eSanskar is a comprehensive platform for Hindu religious services including Pandit booking, Puja materials, Ghat reservations, and more.
Click on the Register button and fill in your details including name, email, phone number, and password.
Booking
Browse our verified Pandits, select one based on your requirements, choose your preferred date and time, and confirm the booking.
Yes, you can reschedule your booking up to 24 hours before the scheduled time through your dashboard.
Cancellations made 48 hours before the service get a full refund. Cancellations within 24-48 hours get 50% refund.
Payment
We accept UPI, Credit/Debit Cards, Net Banking, Wallet payments, and Cash on Delivery for products.
Yes, all payments are processed through Razorpay with bank-grade security and SSL encryption.
Refunds are processed within 5-7 business days to your original payment method.
Products
Yes, we source all our products from verified suppliers and ensure authenticity of all Puja materials.
Standard delivery takes 3-5 business days. Express delivery is available in select cities.